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PRIVACY POLICY
Privacy & Cookie Policy for SwissMade Limited
Privacy Policy
This privacy policy explains how SwissMade Limited collects, uses, and protects any information that you provide when using our website or services. We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, it will only be used in accordance with this privacy statement.
SwissMade Limited may update this policy from time to time. Any changes will be reflected on this page, so please check back periodically to ensure you are happy with any updates.
What Information We Collect
When you use our website or services, we may collect the following information:
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Name and contact details, including email address, phone number, and postal address
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Payment information for processing transactions
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Information about your watch, including make, model, and serial number
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Communications with us, such as emails or messages
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Technical data, such as your IP address, browser type, and website usage details
How We Use Your Information
We collect this information to understand your needs and provide you with a better service, including:
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Processing your orders, repairs, and service requests
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Contacting you regarding your service updates or enquiries
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Sending promotional emails about new services, offers, or other information we think may be relevant to you
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Improving our website, services, and customer experience
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Complying with legal obligations and fraud prevention
Security of Your Information
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect online. However, while we take necessary precautions, no method of transmission over the internet or electronic storage is completely secure.
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:
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With trusted third-party service providers who assist us in operating our business (such as payment processors and courier services)
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If required by law, such as responding to legal requests or complying with regulatory requirements
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In case of business transfers, such as mergers or acquisitions, where data may be transferred as part of the business assets
Your Rights
You have certain rights over your personal information, including:
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The right to request access to the information we hold about you
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The right to correct any inaccuracies in your data
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The right to request the deletion of your data
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The right to restrict or object to the processing of your data
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The right to withdraw consent for marketing communications at any time
If you wish to exercise any of these rights, please contact us.
How to Contact Us
If you have any questions regarding this privacy policy or how we handle your data, you can contact us at:
SwissMade Limited
21-22 Arundel House
43 Kirby Street
London
EC1N 8TE
Email: info@swissmade.co.uk
Phone: 0207 405 8504
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you via email. Please review this policy periodically to ensure you remain informed.
This policy was last updated on 20/03/2025.
Cookie Policy
This Cookie Policy explains how SwissMade (“we”, “us”, or “our”) uses cookies and similar technologies on our website.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, enhance your browsing experience, and provide insights into how visitors interact with the site.
Types of cookies we use
1. Essential cookies
These cookies are necessary for our website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
2. Analytics cookies
We use Google Analytics to collect information about how visitors use our website, such as which pages are visited most often and how users navigate the site. This helps us improve performance and user experience.
3. Marketing cookies
We use cookies from:
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Google Ads – to deliver personalised advertising and measure the effectiveness of campaigns.
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Meta Pixel (Facebook/Instagram) – to understand how visitors interact with our ads and website, and to deliver relevant advertising on Meta platforms.
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These cookies track browsing behaviour across websites and may be used to build a profile of your interests.
4. Functional cookies
These cookies allow the site to remember your choices, such as your preferred language or region, and provide enhanced functionality and personalisation.
Managing cookies
You can manage your cookie preferences at any time through our on-site cookie banner. Most web browsers also allow you to block or delete cookies via the settings menu. Please note that if you disable certain cookies, some parts of our website may not function properly.
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Google Analytics Opt-out Browser Add-on
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Google Ads Settings
Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in law, technology, or our practices. Any updates will be posted on this page with a revised date.
Last updated: 08/09/2025