TERMS & CONDITIONS

Terms and Conditions for SwissMade Limited

​

1. Introduction

​

1.1 Purpose of Terms: These terms and conditions outline the basis on which SwissMade Limited ("we", "us", "our") supplies products and services to you, whether these are goods or services.

1.2 Importance of Reading: Please read these terms carefully before placing an order. They detail who we are, how we will provide products or services, how both parties may modify or terminate the contract, and other essential information.

​

​

2. Company Information

​

2.1 Company Details: We are SwissMade Limited, registered in England and Wales with company number 01909664 . Our registered office is located at:

​

21-22 Arundel House

43 Kirby Street

London

EC1N 8TE

​

2.2 Contact Information: You can reach our customer service team by:

​

• Phone: 020 7405 8504

• Email: info@swissmade.co.uk

​

2.3 Communication: If we need to contact you, we will do so via the phone number, email, or postal address you provided in your order. References to "writing" or "written" include emails.

​

​

3. Ordering Process

​

3.1 Service Estimates:

​

• By Post: Request a postal pack to send your watch to our address at 21-22 Arundel House, 43 Kirby Street, London, EC1N 8TE.

• The pack is complimentary, and postage is prepaid. It includes a personal information form and service request, which should be completed thoroughly.

• Drop-off: You can personally deliver your watch to our reception at 21-22 Arundel House, 43 Kirby Street, London, EC1N 8TE.

​

After inspecting your watch, we will email you an estimate detailing the necessary services and any required repairs, including the type of replacement parts to be used. Your acceptance of this estimate is required before we proceed.

​

3.2 Photograph Submission: Before mailing your watch, please email a photograph of it within our packaging to info@swissmade.co.uk, specifying the make, model, and serial number.

​

3.3 Declining an Estimate: If you choose not to accept our service estimate or proceed with the service / repair, inform us in writing at info@swissmade.co.uk. Upon receiving a postage fee of £18.00 (+ VAT), we will return your watch via recorded delivery to the original shipping address.

​

3.4 Product Orders: To request a quote for goods, contact us via email at info@swissmade.co.uk, by phone at 020 7405 8504, or in person at our London location. We will email you a quote and await your confirmation before processing your order.

​

3.5 Order Acceptance: A contract is established when we email you to confirm acceptance of your order.

​

3.6 Order Refusal: If we cannot accept your order, we will notify you in writing and will not charge for services rendered up to that point. However, the return postage fee of £18.00 (+ VAT) will still apply. Reasons for non-acceptance may include product unavailability, unforeseen resource limitations, unsatisfactory credit references, or errors in pricing or product descriptions.

​

​

4. Your Rights to Make Changes

​

If you wish to modify your order after it has been accepted, please contact us promptly. We will inform you if the changes are feasible. If they are, we will notify you of any adjustments to the price, service timeline, or other necessary details resulting from the change and request your confirmation to proceed accordingly.

​

​

5. Our Rights to Make Changes

​

5.1 Minor Adjustments: We may implement minor changes to our services or products to reflect updates in relevant laws and regulatory requirements or to introduce minor technical enhancements. These changes will not affect your use of the product or service.

​

5.2 Significant Changes: In the event that more substantial changes to the services or products are necessary, we will notify you and may require your consent to proceed with the revised order.

​

​

6. Providing the Products or Services

​

6.1 Service Timeline: We will commence the services on the date agreed upon during the order process. The estimated completion time will be communicated to you upon acceptance of your order.

​

6.2 Delivery Costs: The costs associated with returning your watch after service will be as displayed to you during the order process.

​

6.3 Delivery Timing: We aim to deliver products or complete services within the estimated timeframe provided. If there is a delay due to circumstances beyond our control, we will inform you promptly and take steps to minimize the delay. Provided we do this, we will not be liable for delays caused by such circumstances.

​

6.4 Collection: If you have opted to collect the product or serviced watch from our premises, please do so at the agreed time.

​

6.5 Ownership and Risk: Ownership of goods passes to you once we have received full payment. The risk in the goods will transfer to you upon delivery or collection.

​

​

7. Your Rights to End the Contract

​

7.1 Your Right to Cancel: You have the right to cancel your order before the services are completed or the goods are dispatched. To do so, please contact us in writing.

​

7.2 Effects of Cancellation: If you cancel an order for services, we will refund any payments made for services not yet provided. If you cancel an order for goods, we will refund payments for goods not yet dispatched.

​

​

8. Our Rights to End the Contract

​

8.1 Termination: We may terminate the contract for a product or service at any time by writing to you if:

• You do not make any payment when it is due, and you still do not make payment within 14 days of us reminding you that payment is due;

• You do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

• You do not, within a reasonable time, provide us with information necessary to provide the services.

​

If we terminate the contract under these circumstances, we will refund any money paid for goods or services not yet provided, but we may deduct or charge reasonable compensation for costs incurred due to contract breach.​

​

​

9. Liability and Disclaimer

​

We shall not be liable for any indirect or consequential losses. Our total liability in connection with the services shall not exceed the cost of the service provided.

​​

​

10. Uncollected Items

​

10.1. Upon completion of any assessment, service or repair, SwissMade will notify the customer that their watch is ready for return or collection. From the date of notification, the customer must arrange collection or return of the watch within 60 days.

​

10.2. If a watch remains uncollected or delivery is not arranged within the 60-day period, SwissMade reserves the right to charge a reasonable storage fee of £2 per day for each day beyond the initial 60 days.

​

10.3. If the watch remains uncollected for more than 90 days from the date of first notification, and the customer has not responded to repeated reasonable contact attempts (including written and/or electronic communications), SwissMade will consider the item abandoned.

​

10.4. In the event of abandonment, SwissMade reserves the right to dispose of the item, including by sale, to recover any outstanding service charges, parts costs, storage fees, or reasonable administrative expenses. SwissMade will make commercially reasonable efforts to obtain a fair market value.

​

10.5. Any proceeds from such disposal in excess of the costs due to SwissMade will be held for the customer for a period of 6 months from the date of disposal. After this time, any unclaimed surplus shall be retained by SwissMade.

​

10.6. SwissMade shall not be liable for any loss or damage arising from the disposal of uncollected watches in accordance with this clause, provided it has acted in good faith and followed the above procedures.

​

​

11. Governing Law

​

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

​

For further details, please contact us at info@swissmade.co.uk.